1. Change of mind
Unless otherwise agreed in writing before payment, purchases are final and are not returnable or exchangeable simply because the customer changes their mind, prefers another colour or size, or no longer wishes to keep the item.
2. Incorrect, materially misdescribed or defective items
Contact us promptly if the item received is materially different from the confirmed listing, has a significant undisclosed defect, or if there is a genuine concern regarding authenticity. Customers should contact the boutique within 48 hours of receipt and provide clear photographs and a continuous unboxing video where reasonably possible.
3. Conditions for an approved return
An approved return must be sent back in the same condition in which it was delivered, with all boutique security tags still attached and with every included accessory, card, dust bag, strap, box or booklet. The item must not be worn, used, altered, cleaned, repaired or exposed to perfume, smoke, moisture or other damage.
4. Items that may not qualify
- Damage or deterioration occurring after collection or delivery.
- Removed or altered security tags.
- Missing inclusions or packaging supplied with the product.
- Minor characteristics or signs of use already visible in the photographs or disclosed before purchase.
- Colour differences caused by lighting, photography or screen settings, unless the colour was materially misrepresented.
5. Review and resolution
We will review the evidence and may request an in-person inspection or independent verification. Where a return is approved, the available remedy may be a replacement, exchange, repair or refund, depending on the circumstances and applicable consumer rights. Instructions and responsibility for return transport will be confirmed in writing.
6. Refund method
Approved refunds are normally issued through the original payment method where possible. Processing time depends on the payment provider and will be communicated to the customer.
7. Mandatory consumer rights
This policy does not remove or restrict any rights that consumers are entitled to under applicable laws and regulations in the State of Qatar, including rights relating to defective or non-conforming products.
8. Contact
Return or exchange concerns must be reported through WhatsApp or telephone at +974 3112 0441 with the product name, purchase date and supporting evidence.
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