1. Information we may collect
We may receive your name, telephone number, WhatsApp or Instagram details, enquiry messages, delivery or collection information, and any photographs or product details you submit when asking to sell or consign an item. Basic technical information such as browser type, device type, pages viewed and IP address may also be processed by the website host or analytics tools if enabled.
2. How we use information
- To answer product enquiries and confirm availability.
- To arrange purchases, payment, collection and delivery.
- To review items submitted for sale or consignment.
- To prevent fraud, maintain records and comply with legal obligations.
- To send new-arrival or promotional messages only where you have requested or consented to them.
- To improve website performance and customer service.
3. Payment information
Cash or card payments are arranged directly. The website does not collect or store full card details. Card information is handled by the relevant payment service or card terminal provider under its own security and privacy procedures.
4. Sharing information
Information may be shared only where reasonably necessary with service providers such as delivery companies, website hosting providers, payment processors, authentication providers or professional advisers. We may also disclose information where required by law or a competent authority.
5. Cookies and analytics
The website may use essential cookies required for functionality and, if enabled, analytics tools that help us understand how visitors use the site. Browser settings can be used to limit or delete cookies, although some features may then operate differently.
6. Data retention and security
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, record-keeping, dispute handling or legal compliance. Reasonable administrative and technical measures are used to protect information, but no internet or messaging service can be guaranteed to be completely secure.
7. Your choices and requests
You may ask us to correct inaccurate information, stop promotional communications, or consider a request to access or delete information, subject to legal and operational requirements. Requests can be sent through WhatsApp or telephone at +974 3112 0441.
8. Children
Our services are intended for adults. We do not knowingly seek personal information from children.
9. Third-party platforms
WhatsApp, Instagram and other external services have separate privacy policies. Information you send through those services is also processed by the relevant platform provider.
10. Updates
This policy may be updated when our services, website tools or legal requirements change. The current version will be posted here.
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